Payment Policy

At Bird Haven, we are committed to providing our customers with a safe, secure and convenient online shopping experience.

SECURE PAYMENTS & SSL SECURITY

Our website uses SSL (Secure Sockets Layer) technology to help protect sensitive information transmitted during your online transactions.

SSL technology encrypts information exchanged between your browser and our website, helping to keep personal and payment-related information secure.

When shopping at Bird Haven, your checkout information is transmitted through secure and encrypted connections.

PCI COMPLIANCE

Payments made through our store are processed using secure payment providers that follow applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.

PCI DSS is an industry security standard designed to protect cardholder information and reduce the risk of payment card fraud.

Bird Haven does not directly collect or store your complete debit or credit card details. Payment transactions are securely handled through our authorised payment gateway/provider.

PAYMENT TERMS AND CONDITIONS

We accept major credit and debit cards and other payment methods made available at checkout, which may include:

Visa
Mastercard
American Express
Apple Pay
Discover
Diners Club
JCB

The exact payment methods available will be displayed during checkout.

Payment must be successfully authorised before an order can be processed.

CURRENCY

All prices displayed on Bird Haven are listed in British Pounds Sterling (GBP £).

SHIPPING CHARGES

We offer FREE standard shipping throughout the United Kingdom, with no minimum order value unless otherwise stated.

We currently deliver within the United Kingdom only and do not offer international shipping.

Please read our Shipping Policy for further information regarding delivery and shipping.

TAXES

Any applicable taxes will be included or calculated as required and will be shown as part of the order total before you complete your purchase.

You will be able to review the total amount payable before confirming your order.

PAYMENT AUTHORISATION

By placing an order with Bird Haven, you confirm that you are authorised to use the payment method provided.

If your payment is declined, cannot be authorised or is flagged for additional verification, your order may be delayed or cancelled.

For security and fraud-prevention purposes, we may carry out reasonable checks before processing an order.

REFUNDS

Where a refund is approved, it will normally be issued to the original payment method used to make the purchase.

Please note that the time required for a refund to appear in your account may vary depending on your bank or payment provider.

For further information, please see our Returns & Refund Policy.

CONTACT INFORMATION

If you have any questions regarding payments or an order, please contact our customer support team.

Business: The Bird Haven
Website: www.thebirdhaven.co.uk
Business Hours: 9:00 AM – 6:00 PM
Business Days: Monday – Friday

For additional contact information, please visit the Contact Us page on our website.