Shipping Policy

Last updated: 23 August 2026

At Bird Haven, we aim to make receiving your pet products simple, reliable and convenient.

Free UK Shipping

We offer FREE shipping on all orders across the United Kingdom.

There is no minimum order value required to qualify for free standard delivery.

We currently do not ship internationally.

Order Processing

Orders are normally processed within 1–3 business days after your order has been placed and payment has been confirmed.

Business days are Monday to Friday, excluding UK bank holidays.

Estimated Delivery Time

Most orders are expected to arrive within approximately 3–7 business days after dispatch.

Larger, heavier or specialist products may take longer. Where a different delivery timeframe applies, this may be shown on the relevant product page.

Delivery times are estimates and may occasionally be affected by courier delays, severe weather, public holidays or other circumstances outside our reasonable control.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your dispatch confirmation.

Multiple Parcels

Orders containing multiple products may occasionally be shipped separately and arrive at different times.

You will not be charged additional delivery fees if we send your order in multiple parcels.

Delivery Address

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to update your details before dispatch, but changes may not be possible once the order has been handed to the courier.

Delayed, Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the delivery.

If tracking shows your parcel as delivered but you cannot find it, please check around your property and with other members of your household or neighbours where appropriate before contacting us.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible with:

• Your order number

• A description of the issue

• Clear photographs of the damaged product

• Photographs of the packaging where relevant

We will review the issue and provide an appropriate solution in accordance with your consumer rights.

Delivery Area

We currently deliver within the United Kingdom only.

International shipping is not currently available.

Contact Us

If you have any questions about shipping or your order, please contact : 

Trade name: Thebirdhaven

Phone number: +44 7842 671211

Email: info@thebirdhaven.co.uk

Physical address: 180 Drews Lane, Birmingham B8 2SL, United Kingdom

Bird Haven
www.thebirdhaven.co.uk

Thank you for shopping with Bird Haven.